![]() Please contact sales for the customer's region to inquire if purchasing locally is an acceptable option. Supply Issue Scenario: If there is no stock of the original hard disk by Exinda’s supplier (UNICOM), it may be possible to obtain one locally in the customer’s region or ship the same type of hard disk as a replacement. Once the support agent confirms an RMA is required, please fill out and send the End-User-Certificate (EUC) to start the RMA process.Please see article Confirming Hardware Faults for Processing Exinda RMA Send a picture of the hard disk label to the agent.zip extension files can be uploaded to the GFI FTP server. After downloading, zip the file and upload it to the GFI FTP server.Wait for the Diagnostics to be generated and refresh the page after a few minutes for the new sysdumps and click on the Sysdumps to download. Send diagnostics of the device to a support agent for confirmation.Ĭonfiguration > System Diagnostics > Diagnostics > click on Generate Diagnostics.If the LED continues to show an amber color, the hard disk needs to be replaced.If the LED is green, the issue is resolved. ![]() The Exinda 8063 is a hot-swap installation so you can remove the faulty hard drive alone without any issues affecting the device even when the device is powered on. ![]()
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